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Complaints Procedure

At We’ll Let Your House, we aim to provide an excellent service. However, if you are unhappy with any aspect of our service, please let us know so we can try to resolve the issue quickly and fairly.

How to Complain:

1. Contact Us Directly

Please raise your complaint with us as soon as possible.

You can do this by:

  • Phone: 01775 888 494
  • Email: [email protected]
  • Post: 23 Westlode Street, Spalding, PE11 2AF

2. Acknowledgement

We will acknowledge receipt of your complaint within 2 working days and provide you with the name and contact details of the person handling your complaint.

3. Investigation and Response

We will investigate your complaint thoroughly and aim to provide a full response within 14 working days. If the matter is complex and requires more time, we will keep you informed and agree a revised timescale.

4. Resolution

We will work with you to resolve the complaint to your satisfaction wherever possible.

If You Are Not Satisfied:

If you remain dissatisfied after our final response, you may refer your complaint to the Property Redress Scheme (PRS), which we are a member of. The PRS is an independent organisation that can help resolve disputes.

You can contact the PRS at: